FAQs
About Us
Please log in to “My Account” select “Orders” and then select the order you have a question about. You have the option to email us from here. Alternatively you can email [email protected], phone 01204 465052, or use the Live Chat feature on our website.
We have robust policies and procedures in place in line with the new Medicines Health Regulatory Agency requirements. We also have a clear audit trail of the medication we supply and we only source our medication from reputable wholesale distributers.
Ordering
You can track the status of your order by logging in to your account.
Once the order has been dispatched you can track your order using the tracking details emailed to you by Royal Mail.
No. The price listed is inclusive of the consultation fee.
Our prices our very competitive.
All orders placed before 3pm are dispatched for next day delivery before 1pm
Please note orders placed on Thursday after 3pm not be delivered until Monday using the next day service unless you select the Saturday delivery option.
Our admin hours are Monday to Friday 9am-5pm
Should you require support outside of these hours please email us at [email protected] or alternatively use our Live chat feature.
If you have a question regarding an order you have placed or received please login to your account and select the order you wish to query and email us from here.
You can cancel your order by contacting us by phone or email, we will cancel your order and process a refund. However please note once the order has been approved by our prescriber we cannot provide a refund.
We cannot provide refunds on any orders once they have been authorised. All stock
returned to us would legally need to be destroyed.
You can contact your prescriber in relation to your online consultation and online prescription by logging in to your account and selecting the online consultation/online prescription you wish to query and email us from here
Alternatively if you wish to contact our prescribers or a specific prescriber please email [email protected] and our admin team will forward the query.
Dispatch/Delivery
We take delivering prescription medication very seriously. After conducting a thorough risk assessment and evaluating the delivery options and process we as a company have come to the decision that all orders will be delivered using the Royal Mail Special Next Delivery Service.
As a good will gesture we have capped the delivery charge to £7.95 irrespective of the weight of the item to be dispatched.
Please note orders placed on Thursday after 3pm will not be delivered until the next working day (Monday) unless you select the guaranteed Saturday delivery option at an extra cost.
A signature will be required upon receipt of the order.
Royal Mail will leave a calling card with your options to either rearrange delivery or collect from your local depot.
Unfortunately we cannot offer this service at present. However all orders are guaranteed to be delivered before 1pm.
If your order does not arrive by 1pm please email our admin team on [email protected].
Once your online prescription has been dispensed by our pharmacy you should expect to receive an email from Royal Mail with your tracking details.
You can track the journey of your parcel using these details.
Patient Account
You can sign in to your account by clicking on the My Account icon at the top of website.
To reset password you will need to select the reset password option. You should receive an email with a link to reset your password.
You cannot change your email address you have used to create your account, however if you have a new email you wish to use please create a new account and inform us so that we can link both accounts under the new email address.
I wish to close my patient account
Please contact our admin team by email to [email protected]
