We take card payments on dispatch. Any consultations that are not authorised by the prescriber, payment will not be taken. We deliver medicines in discreet parcels so your order so 100% confidential from when you visit our website to receiving your medication to your door.
After we supply you with any treatment, please contact us as soon as possible if you are experiencing side effects. It is important that if you are having any side effects from the treatment, or if the treatment is not effective, that we are aware so that we can make any changes needed.
If you wish to order further supplies, you can do so by logging into your account and re-ordering your previous prescription that was authorised by the prescriber. Your consultation will need to be reviewed every 3 months to make sure your details are correct and still accurate.
Shipping and Delivery
All medication is shipped using Royal Mail. Delivery is a charge of £7.95. Delivery includes packing, postage and insurance. All goods, whether prescription or not, are sent by Royal Mail next day delivery, and require a signature on delivery. The majority of all orders received before 2:30pm are picked and dispatched the same day and will usually be delivered to you within 24 hours (next working day) depending on the delivery service (there may be slight delays to the Isle of Man and the Scottish Islands).
Overseas Deliveries We are able to supply orders to most countries worldwide (outside UK) for a delivery charge of £10.00, by Royal Mail International Signed For and equivalent international services, and will require a signature on delivery. Delivery includes packing, postage and insurance. We only use completely opaque packaging, with no indication of its contents. An additional charge may be added depending on the weight of your order and the destination. Delivery may take from 3 – 7 working days, depending on the country of destination and the delivery service. Under UK law we are only able to dispense prescriptions written by medical practitioners who are registered in the UK. Please note: We do not deliver to P.O. Boxes.
Sadly, our Next Day delivery services are only available in the UK and exclude the following postcodes: AB, DD, DG, FK18+, HS, IV, KA27, KA28, KW, PA20+, PH, ZE, BT68+, IM, GY, JE and TR21-25.
We can only deliver prescription items to addresses within the UK (England, Wales, Scotland [inc. islands] N. Ireland and Isle of Man). Unfortunately, prescription items cannot be sent to non-UK destinations, including the Channel Islands. We are also unable to send pregnancy tests to France.
It is prohibited to accept returns of prescription medication – we therefore cannot accept returns or give refunds unless faulty or sent incorrectly – please be sure that the medication you order is what you actually want / need by discussing with your own doctor / physician.In the event that you are entitled to a refund, please note the refund will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company. Your statutory rights are not affected by this.If you are unhappy with our service in any way, we would like to know. We will do everything we can to resolve your complaints to your satisfaction. Please contact us.If you have any doubts or questions, please contact your doctor in the first instance, or you can contact us.